1) Is this a digital product?

Yes—digital download only. No physical item is shipped.

2) How do I receive my files?

Immediately after payment, you’ll see a download link and receive an email with the files.

3) What file types and size do I get?

Each product page lists specs (e.g., PNG 3000×4000, PSD layered). All files are high-resolution and watermark-free.

4) Can I use the mockup for multiple listings?

Yes, for your own brand/store with a single-seat license. For teams/clients, email us for extended/multi-seat options.

5) Can I resell or share the mockup files?

No. You cannot resell, share, or redistribute the original files or include them in templates/bundles.

6) Do you offer refunds?

Because files are instant digital downloads, all sales are final. If your file is corrupted or you made a duplicate purchase, contact us within 7 days and we’ll sort it out.

7) Do the mockups work in Canva?

Yes—PNG/JPG work in Canva. If a PSD is included, you can use Photoshop or Photopea.

8) The colors look different on my screen—why?

Screens vary in color calibration. We shoot for neutral lighting; slight differences can occur across devices.

9) Can I add sleeve/chest text or logos?

Yes—place your transparent PNG on the print area. For extra realism, lower opacity 2–8% so it blends into the fleece.

10) Need help?

Email Timelesslymockup@gmail.com with your order number and product name.

Frequently Asked Questions.